TRAINING

KNOWLEDGE THAT BUILDS CONFIDENCE.

Great results begin with the right knowledge, practical skills and a shared understanding of what quality looks like.

At NOVOHOME, training is an important part of building a capable, consistent and customer-focused business. Whether you are a franchise partner, team member, sales professional or project delivery partner, our training approach aims to help you understand our products, processes and service expectations.

From product knowledge and customer engagement to operational procedures and brand standards, we focus on practical learning that supports better decisions and stronger performance.

TRAINING FOR EVERY ROLE

PRODUCT KNOWLEDGE

Understand the products and solutions available through NOVOHOME, including cabinetry, flooring, bathroom solutions, furniture and intelligent home products.

Training may cover product features, specifications, available options, installation considerations, maintenance and how to help customers compare suitable solutions.

SALES & CUSTOMER EXPERIENCE

Build the skills to understand customer needs, communicate product benefits and guide customers through their options.

Our approach emphasises listening, clear explanations, realistic expectations and professional service throughout the customer journey.

DESIGN & PROJECT PROCESS

Develop an understanding of how design, product selection, budgeting and construction requirements connect.

Training may introduce project workflows, specification coordination, quotation processes, communication procedures and the importance of documenting agreed requirements.

OPERATIONS & SYSTEMS

Learn the systems and processes relevant to your role, from handling enquiries and managing customer information to coordinating orders, suppliers and project activities.

The objective is to support consistent workflows, accurate information and effective day-to-day operations.

BRAND & SERVICE STANDARDS

Every interaction contributes to the NOVOHOME customer experience.

Training helps team members and business partners understand our brand positioning, communication principles, service expectations and commitment to quality.

FRANCHISE PARTNER TRAINING

For approved franchise partners, training may form part of the onboarding and ongoing support programme.

Depending on the franchise model and agreement, this may include:

• Brand positioning and business operations

• Product ranges and supplier processes

• Customer enquiries and sales workflows

• Quotation and order management

• Showroom presentation and product displays

• Marketing guidelines and local business development

• Customer service and complaint handling

• Relevant compliance and record-keeping procedures

The specific programme, responsibilities and ongoing support arrangements will be defined in the applicable franchise documentation.

LEARN. APPLY. IMPROVE.

We believe effective training should be practical, relevant and connected to everyday work.

01 — LEARN

Understand the products, standards and processes relevant to your role.

02 — PRACTISE

Apply your knowledge through practical examples, guided activities and role-specific learning.

03 — APPLY

Use the training in real customer interactions, project coordination and business operations.

04 — DEVELOP

Build on experience, product updates and feedback to strengthen knowledge and performance over time.

Training formats may include onboarding sessions, product demonstrations, digital resources, workshops and guidance from relevant specialists, depending on availability.

SUPPORTING CONSISTENCY AND GROWTH

As NOVOHOME develops its product offering and business network, ongoing learning helps teams stay informed and aligned.

Our goal is to support confident people, consistent customer experiences and a stronger understanding of how our connected design, product and building solutions work together.

Training requirements will vary according to role, experience, product category and applicable professional or regulatory obligations. Where specialist qualifications or certifications are required, the relevant requirements must be met separately.

GROW WITH NOVOHOME

Whether you are joining our team, becoming a franchise partner or working with us as a supplier or delivery partner, we believe knowledge is an important foundation for long-term success.

Better knowledge. Stronger skills. A better customer experience.

Contact NOVOHOME to learn more about training opportunities and support relevant to your role.

NOVOHOME, BUILT FOR LIFE.